Posted by Adam Miner
at 02:30 PM on January 13, 2009
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I have recently
purchased a USB charger for my iPod, but it didn't work. I went back to the
store to get a second one, when I got it home, I tried to charge it, and it had
the same problem. I wrote a chain of emails to the company, to find that they
will replace my charger free of charge. They are shipping it to me tommorrow.
This is the way customer service is supposed to be! I have concealed the
service representative's name and address, for his personal privacy.
| Mon,
Jan 12, 2009 at 7:56 PM
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To: customerservice@jlrgear.com
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I have recently purchased the
ICD-2503-CU from a local Kohl's store. I tried to let it charge
overnight, and when i plugged it into my iPod (through the connector) it
wouldn't charge it. When Ii clicked the black button on it, none of the
lights lit up. I figured it was a problem with only one, so
i returned it for a new one. The problem is that the same thing
is happening.
I am plugging in my ipod with
the USB connector, attched to my USB iPod cable. The iPod
will charge when the it is plugged into your product, when you
product is in my USB port, but as soon as i remove your product, it stops
charging.
Any advise as to what I should
do to fix this issue?
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nameconcealed
| Tue,
Jan 13, 2009 at 4:48 PM
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To: Adam
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Hello,
I can send you a
replacement ? please let me know your address and if you could include a
scan of the UPC bar code that would be great as well.
Please feel free to
contact me with any questions or concerns.
Kind regards,
-nameconcealed
(Please include
pervious e-mail(s) text when responding)
From: Adam
Sent: Monday, January 12, 2009 5:56 PM
To: customerservice@jlrgear.com
Subject: USB Power Charger
I have recently purchased the
ICD-2503-CU from a local Kohl's store. I tried to let it charge
overnight, and when i plugged it into my iPod (through the connector) it
wouldn't charge it. When Ii clicked the black button on it, none of the
lights lit up. I figured it was a problem with only one, so
i returned it for a new one. The problem is that the same thing
is happening.
I am plugging in my ipod with
the USB connector, attached to my USB iPod cable. The iPod
will charge when the it is plugged into your product, when you
product is in my USB port, but as soon as i remove your product, it stops
charging.
Any advise as to what I should
do to fix this issue?
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To: Customer Service
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Tue,
Jan 13, 2009 at 4:51 PM |
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Should I send it back in,
because i have bought one and exchanged it for another, when it is plugged
into the computer everything seems to work fine (six lights on and all),
but when it is unplugged, it is totally powered off, is this a
problem that really requires me mailing the USB charger?
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From: Adam
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Tue,
Jan 13, 2009 at 5:12 PM
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To: nameconcealed <nameconcealed@jlrgear.com>
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I forgot to add, i can film a
short video of what is wrong with my USB charger if you would like.
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To: Adam
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To: <nameconcealeds@gmail.com>
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Yeah. let me send
you a replacement that works. What's your mailing address?
Thanks,
-nameconcealed
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To: Customer Support
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Tue,
Jan 13, 2009 at 6:08 PM
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To: nameconcealed <nameconcealeds@jlrgear.com>
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Do I need to send in the old
one?
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| Tue,
Jan 13, 2009 at 6:18 PM To: Adam
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To: nameconcealed <nameconcealed@gmail.com>
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No don't worry about
sending the old one, sounds like the 2 units have been hassle enough.
Your replacement will
go out tomorrow. Thanks,
-nameconcealed
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to: Customer Support
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Tue,
Jan 13, 2009 at 6:21 PM
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Thanks, you guys might want to
look into this issue, if it happened to me, it probably happened to
others.
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